Govt stops Fly540 from selling passenger tickets

The Kenyan government has directed Fly540 to stop advertising its flight tickets across its platforms due to complaints raised by customers.

In a statement by the Competition Authority of Kenya (CAK), over 50 complaints had been filed against the carrier.

CAK also said that the airline’s operating certificate expired in September this year and had not authority to operate in Kenya.

“Cease and desist form advertising for flight bookings in electronic media, print media and social media or receiving any flight bookings from the public or their representatives,” said CAK in a statement.

“In furtherance of achieving its consumer protection mandate, the Authority has issued a cease and desist order against Fly540 following the sustained complaints, and in order to prevent them from engaging in any consumer-related infringement,” it added.

CAK has also directed the airline not to receive flight bookings from the public until the ongoing investigations are completed.

Customers will be refunded their ticket fee by November 30, 2022.

CAK will be interrogating whether the airline has contravened section 55 of the Competition Act outlawing false and misleading representation as well as section 56 on unconscionable conduct while undertaking its commercial activities.

Monitor Your Business Transaction

Lawrence Baraza

Lawrence Baraza is a dynamic journalist currently overseeing content at Metropol TV Digital. With a keen focus on business news and analytics, Lawrence guides the platform in delivering insightful, data-driven content that empowers its audience to make informed decisions. Lawrence’s commitment to quality and his ability to anticipate market trends make him a key figure in the digital media landscape. His work continues to shape the way business news is consumed, making a significant impact in the field.
Back to top button