The Kenyan government has directed Fly540 to stop advertising its flight tickets across its platforms due to complaints raised by customers.
In a statement by the Competition Authority of Kenya (CAK), over 50 complaints had been filed against the carrier.
CAK also said that the airline’s operating certificate expired in September this year and had not authority to operate in Kenya.
“Cease and desist form advertising for flight bookings in electronic media, print media and social media or receiving any flight bookings from the public or their representatives,” said CAK in a statement.
“In furtherance of achieving its consumer protection mandate, the Authority has issued a cease and desist order against Fly540 following the sustained complaints, and in order to prevent them from engaging in any consumer-related infringement,” it added.
CAK has also directed the airline not to receive flight bookings from the public until the ongoing investigations are completed.
Customers will be refunded their ticket fee by November 30, 2022.
CAK will be interrogating whether the airline has contravened section 55 of the Competition Act outlawing false and misleading representation as well as section 56 on unconscionable conduct while undertaking its commercial activities.