CCI Global Launches Ksh.6.5 Billion Call Centre in Kenya

CCI Global has opened a call centre in Tatu City, Kenya’s 5,000-acre Special Economic Zone.

The new five-storey facility represents a $50 million (Ksh.6.5 billion) investment in the Kenyan business process outsourcing (BPO) industry and is expected to employ over 5,000 Kenyans.

The pan-African outsourcing company announced plans to build a second call centre in Tatu City, Kenya, creating an additional 5,000 jobs.

Other Regional Call Centres

The new building is CCI’s 17th international contact centre, following call centres in Egypt, South Africa, Ethiopia, Ghana, and Rwanda.

Kenya’s President William Ruto opened  officially opened and commissioned the facility on May 10, 2024, as part of a three-day building launch event.

Also Read: CCI Global to employ 4,000 Kenyans with new office at Tatu City

The facility will feature several roles, including call centre agents and managers, and aim to further position the East African nation as a premier hub for international BPO operations in Africa.

CCI Global claims that its investments across Africa in the last two decades have exceeded $2 billion, showing its commitment to driving economic empowerment.

Since 2016, the company has invested $150 million in Kenya, which includes the $50 million project.

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Collins Ogutu

Nairobi based Digital Journalist, Corporate Communication Expert and Digital Marketer with a wealth of experience in multimedia. Accredited member of the Media Council of Kenya.

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