CCI Global has opened a call centre in Tatu City, Kenya’s 5,000-acre Special Economic Zone.
The new five-storey facility represents a $50 million (Ksh.6.5 billion) investment in the Kenyan business process outsourcing (BPO) industry and is expected to employ over 5,000 Kenyans.
The pan-African outsourcing company announced plans to build a second call centre in Tatu City, Kenya, creating an additional 5,000 jobs.
Other Regional Call Centres
The new building is CCI’s 17th international contact centre, following call centres in Egypt, South Africa, Ethiopia, Ghana, and Rwanda.
Kenya’s President William Ruto opened officially opened and commissioned the facility on May 10, 2024, as part of a three-day building launch event.
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The facility will feature several roles, including call centre agents and managers, and aim to further position the East African nation as a premier hub for international BPO operations in Africa.
CCI Global claims that its investments across Africa in the last two decades have exceeded $2 billion, showing its commitment to driving economic empowerment.
Since 2016, the company has invested $150 million in Kenya, which includes the $50 million project.
