Air France Continues to Elevate Customer Experience with Persistent Excellence in Services and Innovation

Air France is strengthening its commitment to delivering top-notch service and connectivity across Africa.

The company said it will continue its African expedition in 2024, investing in state-of-the-art technology and contemporary fleets. This ensures adherence to the highest safety standards, comfort, and environmental sustainability.

The airline persistently prioritizes customer satisfaction, offering innovative services to enhance the passenger experience, currently covering 31 routes in Sub-Saharan Africa – including everything from efficient booking procedures to customized in-flight services.

Passengers of Air France traveling to and from Africa can look forward to enjoying the newest amenities, roomy cabins, and a variety of entertainment options, making each journey a pleasurable experience.

“We will persist in our innovation and improvement of our standards, ensuring a matchless travel experience that centers on passenger comfort and satisfaction,” said Marius van der Ham, the General Manager of Air France KLM for East and Southern Africa, Nigeria, and Ghana.

“We are committed to reducing our carbon footprint, which is why we are constantly evaluating our fleets and strategically choosing to keep only those with the most environmentally friendly features and minimal emissions.”

Air France remains actively involved with local communities across Africa through various social responsibility initiatives, aiming to create a positive influence in the regions it serves.

In 2024, Air France plans to support disadvantaged communities and sporting events that advocate for environmental protection, among other initiatives.