Kenya Airways (KQ) is now banking on technology to manage its finances by developing a new revenue management system to assist in decision-making as it struggles to return to the profit-making eras.
It has put in place procedures to devise an integrated airline revenue management system which will be developed by the Dutch-based airline’s technologies firm Zenz.
Zenz Technologies will be responsible for implementing the revenue management system for KQ as the airline seeks to continue to scale towards pre-COVID-19 levels of operations.
“This is in line with Kenya Airways’ ambition to trail blaze innovation and customer-focused solutions. It is through this collaboration that the different stakeholders will have one source of information that will help track historical performance, forecast future demand and set targets,” said Julius Thairu, Chief Commercial and Customer Officer at Kenya Airways.
In May this year, KQ adopted a cashless mode of payment at its two major airports.
Both Moi International Airport (Mombasa) and the Kisumu International Airport (KIA) started receiving payments via credit cards or M-Pesa on June 1, 2022.
“The implementation of a cashless system helps to support the customer shift and preference to cashless transaction and will ease cash collection and reconciliation issues at the airports ensuring efficient services to customers,” said KQ in a statement.
Payments through a cashless system is only accepted through debit or credit cards and other online payment apps.
The new system by Zenz will have capabilities for commercial planning, revenue budgeting, and forecasting.
Zenz Technologies is a leading provider of decision support systems for the airline business and related industries.