CCI Global commissions new office construction at Tatu City with over 4,000 jobs in offing

CCI Global has begun the construction work of its new block on Eneo at Tatu Central, its ultra-modern contact centre located at Tatu City.

The start of construction of the 4,000-seat facility was flagged off by executives from CCI and Gateway Real Estate Africa (GREA), the developer, which also announced that Eneo at Tatu Central will include a second office tower and a retail centre at Tatu City.

According to CCI Global Chief Operating Officer Mark Chana, over 4,000 jobs are in the offing when the new office will be launched at the end of the year 2023.

“We are thrilled to be expanding our business in Kenya to Tatu City, where our flagship call center will be the biggest in the country,” said Chana, adding that “When we open our doors at the end of next year, we will have added more than 4,000 jobs to the Kenyan economy.”

 “We have custom designed our state-of-the-art facility for the comfort of our rapidly growing team, with copious natural light, break rooms with billiards and paddle tennis and training spaces to ensure our Kenyan team provides world-class services to CCI Global’s international clients,” said Rishi Jatania, Managing Director, CCI Kenya.

CCI has grown rapidly in Kenya since entering the market in 2016, specialising in the operation of outbound, inbound and web chat multi-channel contact centres that serve mobile, technology, telecommunications and financial industry sectors in the United States, United Kingdom, Australia and other international markets.

 CCI’s contact centre at Tatu City will provide business process outsourcing, or BPO, that supports the whole customer lifecycle in both traditional voice interactions as well as digital.

the firm will develop a second office tower with retail – including shops, restaurants and a supermarket – adjacent to CCI Global. It is expected that GREA and its parent company, Grit Real Estate Income Group, will house their Kenyan headquarters here, with the balance of space to be multi-tenanted. 

Eneo at Tatu Central will anchor the business district of Tatu City and comprise of 27,524 sqm of total office and retail space.

“With CCI Global fully tenanting GREA’s first office tower, we are pleased to offer the second tower to like-minded businesses seeking a conducive, cost-effective and decentralised environment for their employees,” said Pearson. “Tatu City is an entirely new way of life for corporate tenants, with homes, schools and amenities within walking distance of the office,” said GREA co-founder and CEO Greg Pearson.

Tatu City is Kenya’s first operational Special Economic Zone (SEZ). Businesses registered as SEZ Enterprises enjoy a 10 percent corporate tax rate for 10 years, and a 15 percent rate for the subsequent 10 years (the standard corporate tax rate is 30%).

Additional benefits include zero-rated VAT (a 16% savings), import duty exemptions and low withholding taxes.

At Tatu City, more than 70 businesses are operational or under development, Kenyan and international schools educate 3,000 students daily and 3,000 apartments are occupied or under development.

Eneo at Tatu Central is the latest in a strategic partnership between GREA and Rendeavour, which spans commercial, warehousing and logistics developments at Rendeavour’s new cities in East and West Africa.

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Lawrence Baraza

Lawrence Baraza is a dynamic journalist currently overseeing content at Metropol TV Digital. With a keen focus on business news and analytics, Lawrence guides the platform in delivering insightful, data-driven content that empowers its audience to make informed decisions. Lawrence’s commitment to quality and his ability to anticipate market trends make him a key figure in the digital media landscape. His work continues to shape the way business news is consumed, making a significant impact in the field.

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