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Equity Bank receives double standards certification for customer safety, satisfaction

Equity Bank receives double standards certification for customer safety, satisfaction

Equity Bank Kenya has received two international standards certifications on its service and information security management systems, cementing its commitment to prioritising customer safety and satisfaction.

The two certifications, ISO 20000 and ISO 27001 on IT Service and Information Security Management Systems respectively, were issued by the British Standards Institution.

Equity Group Managing Director and CEO Dr. James Mwangi saidt the recognition was a testament to the bank’s significant investment in data analytics and cyber-security capabilities to better meet its evolving customer needs and expectations and to reduce the potential for data breaches.

“Being fully aware of the risk and impact involved in data information management, it is our commitment to actively continue engaging our stakeholders to ensure that there is appropriate governance in place. It warrants us to be increasingly aware of our roles and responsibilities in information security and actively play our part in ensuring that the appropriate processes are followed to realize effective information technology metrics. The evolution in regulation appropriately balances the value of giving customers control of their data, with our duty to protect customer privacy and security,” said Dr. Mwangi.

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ISO 20000’s goal on service management includes protecting revenue flow into the business by providing stable IT services, meeting the Bank’s obligations to stakeholders, including its customers, regulators, shareholders and suppliers, and lastly making IT a business enabler.

The service management system also provides a structured framework for setting IT service management objectives, processes, and outlines responsibilities for key stakeholders.

The other certificate, ISO 27001 protects revenue flow into the business and prevents confidential information from falling into the wrong hands.

According to Equity Bank, the pathway to this achievement is contained in a structured framework for setting the bank’s information security objectives as provided in the standard. 

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Lawrence Baraza is a prolific writer with competencies in Digital Media, Print, and Broadcast. Baraza is also a Communication Practitioner currently spearheading Digital content on Metropol TV's Digital Desk.

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