Safaricom, Huawei unveil ‘Scan & Order’ digitisation solution for restaurants

Safaricom, Huawei unveil ‘Scan & Order’ digitisation solution for restaurants

Safaricom and Huawei have announced the trial of an innovative new solution for restaurants dubbed ‘Scan & Order’.

The solution helps restaurants digitise their menu and ordering systems enabling them to provide better customer service, optimize their menu and pricing strategies, and leverage the power of big data.

“I want to thank Huawei, their R&D team and everybody behind Huawei in bringing this solution to life. Thank you Pete’s for being the 1st restaurant to have Scan & Order,” said Sitoyo Lopokoiyit, Managing Director of M-PESA Africa and Acting Chief Financial Services Officer.

Lopokoiyit was speaking during the unveiling of the solution at Pete’s Cafe in Kilimani on Thursday.

The Scan & Order technology will also help restaurants optimize their product offerings and their pricing strategies, integrating with M-PESA for easy payments.

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It comes at a time the country is grappling with the COVID-19 pandemic, where the Ministry of Health has been championing the improvement of contactless ordering of goods and services in restaurants to minimise the spread of the virus.

Restaurants will be provided with tools to plan their fresh produce purchases and supply chains. By enabling real-time feedback mechanisms, merchants can quickly and cost-effectively respond to consumers requirements in the restaurant.

Huawei Kenya CEO Meng Wei said the company would continue partnering with Safaricom to invest in innovations and technology solutions.

“Building on this cooperation, Huawei will continue to work with Safaricom to continuously invest in innovation and support Pete’s Cafe’s digital business development. We will create more innovative services and a richer digital life for all Kenyans. Further bringing the digital world to every person, home and organization in Kenya,” said Meng Wei.

The solution also enables restaurants to develop loyalty schemes and build long-term relationships between users and merchants by enabling bonus point management.

Pete’s Cafe CEO, Pete Owiti welcomed the technology saying: “We are happy to embrace technology and again to be the first restaurant in Kenya to launch the Scan & Order service together with Huawei and M-PESA. Pete is 100% owned by locals for locals with a global touch. Together we are chasing a digital world!”

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Lawrence Baraza is a prolific writer with competencies in Digital Media, Print, and Broadcast. Baraza is also a Communication Practitioner currently spearheading Digital content on Metropol TV's Digital Desk.

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