Equity Bank rolls out a universal number (0763000000 ) for all outgoing calls to its customers.
Customers will be contacted by one outgoing number from Equity, 0763 000 000 under Equitel’s main prefix ‘0763’.
The move is part of the lender’s move to rebrand where it now presents itself as one Equity, a unified brand one stop shop offering integrated financial services provider under one roof.
According to the lender, the measure is aimed at promoting safety measures when communicating to customers thereby giving them confidence to know when their Bank is calling them as part of customer service and relationship management.
“We have rolled out this number 0763 000 000 in our continued effort to improve customer experience. All our customers and stakeholders will easily now identify when their Bank is calling them whenever they see 0763 000 000 number displayed on their phone. Customers will continue to reach us through our 24 hours Contact Centre by calling 100 Call Centre number or 0763 063 000 Contact Centre number.” Said Equity Bank CEO Dr James Mwangi.
Dr Mwangi also said that Equity has been continuously investing in secure platforms and capability to fortify relationship with customers. He pointed out that Equity obtained the prestigious global Payment Card Industry Data Security Standard 3.1 (PCI DSS 3.1) becoming the first bank in the country and one of the first banks in East Africa to do so.
“We invite our customers to note this number so that going forward, they will easily identify us when we call. Since the number is for outgoing calls only, customers will still continue to call us through our contact centre numbers. We would also like to remind our customers that the Bank will never call to ask for confidential customer information on the call. Customers should therefore be very alert of any caller that asks for confidential information such as passwords or Pin Numbers. Such callers are fraudsters and customers should immediately discontinue such calls and report such a number to the nearest police station,” advised Dr Mwangi.
Equity Bank rebranded to a new look and logo in October last year in what the lender termed as “in line with the ongoing journey of transformation and regional expansion.”
The refreshed look was first rolled out in Kenya and eventually in all other markets where the Group established its presence including Uganda, Tanzania, South Sudan, Rwanda and Democratic Republic of Congo (DRC).
Equity maintains that the fresh identity matches the new realities, business model, customer segments and preferences and the evolving digital space; enabling it to focus on key areas that will see it remain relevant to the diverse and current consumer needs.